![]() ![]() The ping test is a simple DOS command that tests network connectivity, it does not test ports. ![]() First ping the server machine by server-name and then use the Server IP address to test. Perform a “Ping” test to the server machine from your client machine. Check if the client machine can communicate with SQL Server Machine You may need Windows Admin log in for your VAR to be able to access and check registries. If the server details shown here are correct, then contact your reseller so they can have a look if the registries of the Vault are correct. Consult your IT Team to check if the information about the server is correct. Open PDM Administration tool, right click on the vault and click properties. The Server Name and SQL Database information can be found in the error log shown in the image above as well as from the PDM Administration tool. Check if the SQL Server Name and Database shown in the log description are correct. Below are some basic troubleshooting steps that can be performed on PDM client-side to establish connection with SQL Server. There are several reasons why this error message can occur. Please note, it is assumed you are at least a little experienced with IT troubleshooting processes and have some administration permissions, otherwise, as always, we highly recommend you contact your reseller for support. The first question you should ask yourself – is this happening to everyone or just me? If it’s just you, then it’s a client-side issue, if it’s happening to everyone then it’s a server-side issue. The description of the PDM Client Log will show you a similar message to “SQL Server does not exist or access denied.” This is the cause of the error and we need to address this.Īs PDM is a client server setup, the error could be from your client or from the server. This will give you a chronological list of errors and warnings, once you find the log at the time you got the error, double click on the entry to get full details. To determine the cause of the error, you’ll need to open up you PDM Administration Tool, the under Local Settings double click on Log File. These messages only tell us what the error is, not what caused it. Have you experienced this before? Here are our top 8 troubleshooting steps to resolve these issues.įirstly, about the error – we need to get as much information about the cause of the error. The most common and generic error when working with PDM is “Cannot access the item in the database” or “Could not find the Server”. Don’t worry, most issues are usually IT related, which can easily be resolved by following these troubleshooting steps. However, when it doesn’t work it can become very frustrating. ![]() Using SolidWorks PDM is a great tool to control your revisions and versions, manage your files, etc. ![]()
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